TERMS AND CONDITIONS
The following are the Terms and Conditions which oversee your access and use of our online platform through which conversations may be provided (collectively the "Like Family Platform").
You should read this Terms and Conditions before using the Like Family Platform or procuring a Virtual Visit. By accessing or using the Like Family Platform, you are entering into this Terms and Conditions. If you do not agree to be bound to any term of this Terms and Conditions, you must not access the Like Family Platform.
When the terms "we", "us", "our" or similar are used in this Terms and Conditions, they refer to Like Family, LLC.
The Like Family Visitors and Virtual Visit Services
The Like Family Platform may be used to connect you with a Visitor who will provide services to you through the Like Family Platform via “Virtual Visits”. We require every Visitor providing Virtual Visits on the Like Family Platform to undergo multiple interviews and a multi-faceted background check.
The Like Family Visitors are independent contractors who are neither our employees nor agents nor representatives. The Like Family Platform’s role is limited to facilitating the Virtual Visits while the Virtual Visits themselves are the responsibility of the Visitor who provides them. If you feel the Virtual Visits provided by the Visitor do not fit your needs or expectations, you may request to be matched to a different Visitor who provides services through the Platform in the future by informing us at email@example.com.
While we hope the Virtual Visits are beneficial to you, you understand, agree and acknowledge that they do not substitute for medical guidance. The Like Family Platform does not provide medical or legal consultations, etc. and if any medical or legal advice is given during a Virtual Visit it should be ignored.
THE VISITORS CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY MEDICAL OR LEGAL SITUATIONS. THE LIKE FAMILY PLATFORM IS NOT FOR THE PROVISION OF CLINICAL DIAGNOSIS AND YOU SHOULD NOT USE IT IF YOU NEED. IT IS ALSO NOT INTENDED FOR ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU, AND YOU SHOULD DISREGARD ANY SUCH ADVICE IF DELIVERED THROUGH THE PLATFORM.
DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE YOU RECEIVED THROUGH THE PLATFORM.
Privacy and Security
Third Party Content
The Platform may contain other content, products or services which are offered or provided by third parties ("Third Party Content"), links to Third Party Content (including but not limited to links to other websites) or advertisements which are related to Third Party Content. We have no responsibility for the creation of any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and we will not be liable for any damage or loss caused by any Third Party Content.
Disclaimer of Warranty and Limitation of Liability
YOU HEREBY RELEASE US AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE VIRTUAL VISIT OR THE PLATFORM, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF ANY LIKE FAMILY VISITOR AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE LIKE FAMILY PLATFORM.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT THE LIKE FAMILY PLATFORM IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. THE USE OF THE LIKE FAMILY PLATFORM IS AT YOUR OWN RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES.
YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS TERMS AND CONDITIONS AND ANY AND ALL USE OF THE LIKE FAMILY PLATFORM WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU THROUGH THE PLATFORM IN THE 3 MONTHS PERIOD PRIOR TO THE DATE OF THE CLAIM.
If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.
This section (limitation of liability) shall survive the termination or expiration of this Terms and Conditions.
Your Account, Representations, Conduct and Commitments
You hereby confirm that you are legally able to consent to receive Virtual Visits, are 18 or older, and that you are legally able to enter into a contract. You agree to treat Visitors with respect and will not use derogatory or offensive language.
By creating an account, you agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account. You agree to notify us immediately of any unauthorized use of your account or any other concern for breach of your account security. You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.
You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities performed using your account . You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your account by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.
You agree and confirm that your use of the Like Family Platform, including the Virtual Visits, are for your own personal use only and that you are not using the Platform or the Virtual Visits for or behalf of any other person or organization.
You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Platform's systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.
You agree and commit not to make any use of the Like Family Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right including intellectual property rights; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.
You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Like Family Platform and your relationship with the Visitor and us.
If you receive any file from us or from a Visitor, whether through the Like Family Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.
You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Like Family Platform; (b) any actions made with your account whether by you or by someone else; (c) your violation of any of the provisions of this Terms and Conditions; (d) non-payment for any of the services (including Virtual Visits) which were provided through the Platform; (e) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Terms and Conditions.
You confirm and agree to use only credit cards or other payment means which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through the Platform, is accurate, current and correct and will continue to be accurate, current and correct.
By providing us with your payment information you authorize us to bill and charge you through that means of payment and you agree to maintain valid means of payment. If you have any concerns about a payment, please contact us immediately by sending an email to firstname.lastname@example.org. We will evaluate your issue on a case by case basis and, at our discretion, take steps to resolve any issue.
Modifications, Termination, Interruption and Disruptions to the Like Family Platform
You understand, agree and acknowledge that we may modify, suspend, disrupt or discontinue any part or all of the Like Family Platform, , whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.
The Like Family Platform depends on various factors such as software, hardware and tools, either our own or those owned and/or operated by our contractors and suppliers. While we make commercially reasonable efforts to ensure the Platform’s reliability and accessibility, you understand and agree that no platform can be 100% reliable and accessible and so we cannot guarantee that access to the Like Family Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.
We may provide notices or other communications to you regarding this Terms and Conditions or any aspect of the Like Family Platform, by email to the email address that we have on record, by regular mail or by posting it online. The date of receipt shall be deemed the date on which such notice is given. Notices sent to us must be delivered by email to email@example.com.
About our Terms and Conditions
This Terms and Conditions and our relationship with you shall both be interpreted solely in accordance with the laws of the State of Virginia excluding any rules governing choice of laws. You irrevocably agree that the exclusive venue for any action or proceeding arising out of relating to this Terms and Conditions or our relationship with you, regardless of theory, shall be the U.S. Eastern District Court of Virginia, or the state courts located in Fairfax County in California. You irrevocably consent to the personal jurisdiction of the aforementioned courts and hereby waive any objection to the exercise of jurisdiction by the aforementioned courts.
THIS TERMS AND CONDITIONS CONSTITUTES THE ENTIRE TERMS AND CONDITIONS BETWEEN YOU AND US. YOU CONFIRM THAT YOU HAVE NOT RELIED UPON ANY PROMISES OR REPRESENTATIONS BY US EXCEPT AS SET FORTH IN THIS TERMS AND CONDITIONS.
We may change this Terms and Conditions by posting modifications on the Platform. Unless otherwise specified by us, all modifications shall be effective upon posting. Therefore, you are encouraged to check the terms of this Terms and Conditions frequently. The last update date of this Terms and Conditions is posted at the bottom of the Terms and Conditions. By using the Platform after the changes become effective, you agree to be bound by such changes to the Terms and Conditions. If you do not agree to the changes, you must terminate access to the Platform and participation in its services.
We may freely transfer or assign this Terms and Conditions or any of its obligations hereunder.
The paragraph headings in this Terms and Conditions are solely for the sake of convenience and will not be applied in the interpretation of this Terms and Conditions.
If any provision of this Terms and Conditions is held by a court of competent jurisdiction to be illegal, invalid, unenforceable, or otherwise contrary to law, the remaining provisions of this Terms and Conditions will remain in full force and effect.
To clear any doubt, all clauses regarding limitations of liabilities and indemnification shall survive the termination or expiration of this Terms and Conditions.